What We Do
Services Designed Around Workflow Problems, Not Product Theatre.
Support Partners combines advisory, content intelligence, cloud production, governance, and managed operations into one Microsoft-first operating model. Buyers can start where the pain is highest and expand from there.
Fusion
Powered By Fusion
Fusion is the Connected Intelligence layer.
Fusion powers all our Support Partners products, working across your existing enterprise estate, connecting content, data, systems, workflows and organisational knowledge to create shared context that people, AI and applications can use.
We can connect the dots to your existing DAM and MAM platforms. Archives. Databases. Document libraries. Existing AI tools. Cloud environments. Operational systems. Workflows. Fusion allows us to enhance what you already have.
And because Fusion creates a common intelligence foundation, you can begin with one valuable workflow and expand as the evidence and business case develop.
AIR Fusion
The Workspace For Modern Media Teams.
AIR Fusion combines video intelligence, asset management, and collaboration in one workspace. Find content, create clips, and get more done with Fuse, your AI agent for media.
Video Intelligence
Generate transcripts, summaries, and tags automatically. Detect AI-generated media, review C2PA provenance, and search inside video by people, phrases, scenes, and moments.
Fuse AI Agent
Ask Fuse in plain language to find content, create clips, generate SRT files, rename assets, and prepare deliverables.
Collaborate And Share
Give every project a hub for teams, clients, and freelancers, with role-based access and branded portals.
Studio
For teams that want to get started quickly and make media easier to find, reuse, and share.
Where Content, Data And Creatives Connect.
Start with the media you already have. AIR Fusion helps teams organise content, discover important moments, and work alongside Fuse.
Catalyst
For Organisations That Know Change Is Needed But Need A Credible First Move.
Catalyst turns broad AI or platform intent into a practical Microsoft-first roadmap shaped around real workflows, governance, adoption, and measurable value.
Strategy and vision
Assess the Microsoft estate, define the opportunity space, and connect AI investment to operational and commercial outcomes.
Workflow and experience design
Map where bottlenecks, handoffs, and manual work are blocking scale across ingest, production, archive, and distribution.
Architecture and adoption
Shape the Azure, Fabric, Purview, and change-management model required to move from pilot to production.
Discovery sprints
Focused engagements that define the blueprint, business case, and priority workstreams.
AI acceleration
Domain-tailored models, intelligent agents, and deployment patterns aligned to production reality.
Catalyst is built to shorten the distance between strategy and delivery.
It is where advisory, Microsoft platform design, and operational context come together in a usable plan.
AIR Spaces
For Teams Trying To Remove Infrastructure Drag From Their IT Provisioning Process
AIR Spaces gives teams cloud workstations, burst GPU capacity, security, and scale they need when demand is live and variable, from anywhere.
Virtual workstations
Secure Azure environments for editors, designers, producers, and operators working from anywhere.
Burst-to-cloud capacity
Elastic GPU and compute resources that appear when production peaks and release when the load drops.
Secure collaboration
Controlled access, private networking, and governed content handling across distributed teams.
Render orchestration
Scale rendering and compute-intensive workflows without carrying idle infrastructure cost.
Infrastructure as code
Repeatable, auditable environments delivered through automated provisioning and platform controls.
AIR Spaces is built for operational elasticity.
It helps teams protect creative quality while removing the infrastructure bottlenecks that slow delivery.
AIR Assist
For Teams That Need The Platform To Keep Improving After Go-Live.
AIR Assist extends ownership beyond launch with platform support, governance, optimisation, and operational accountability.
Platform operations
Monitoring, incident management, and support for production-critical environments and workflows.
AI and model operations
Performance oversight, drift monitoring, and managed optimisation for intelligent workflows.
Cost and governance
Azure cost control, policy management, and continual improvement against value and compliance targets.
Adoption support
Enablement and operating support that helps teams get value from the platform they now rely on.
Continuous optimisation
A managed improvement loop so the investment compounds rather than stagnates.
AIR Assist closes the gap between delivery and long-term operational value.
The same team stays accountable for the platform after implementation, not just during it.
Services FAQs
Common questions about how buyers usually engage with the service mix
Build The Right Service Mix For Your Environment.
We can map the current operating model, prioritise the highest-value opportunities, and define whether the next step should be advisory, targeted delivery, governance design, or managed support.
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