Simplifies support of creative team infrastructure.
Reduces IT support costs.
We are delighted to spotlight Comic Relief, a symbol of compassion and change in the charity sector. Comic Relief, based in the UK, is recognized for its dedication to creating a just world free from poverty. Through their high-profile fundraising campaigns, Comic Relief has been able to support numerous projects, both in the UK and abroad. They have made significant strides in growing their influence, including forging impactful partnerships and expanding their reach. As Comic Relief navigates the dynamic landscape of charity and social impact, join us in exploring how Support Partners helped them transform to further their societal mission.
Comic Relief
Microsoft
Charity
0-200
United Kingdom, United States
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Comic Relief has long reached its audience through school programs, but over the last ten years, it’s shifted its focus to social and digital platforms to reach young adults better. This transition placed a much greater focus on their marketing and public relations organizations, requiring them to produce a more significant volume of content while keeping their budgets in check. The creative production team’s technical footprint utilized specialty on-premises hardware and software systems less familiar to the IT staff and resulted in the marketing department performing best effort self-support. With the rising importance of this team’s output came the realization this support model could jeopardize their ability to provide reliable content delivery.
Comic Relief chose Support Partners for their domain and technical expertise in designing, supporting, and monitoring creative infrastructure. Since 2016, Support Partners’ Professional & Managed Services have reviewed changing Comic Relief business requirements and designed, deployed, supported, and monitored the key on-premises infrastructure components the creative teams depend upon. The Support Partners services are accessible to Comic Relief creative teams via our call center, delivering expertise on hardware and software applications from Apple, Adobe, and more. As part of this partnership Support Partners have supported Comic Relief them through an important office and migrating them to a hybrid cloud operations model to improve their business agility. The latter has saved them on capex investment while enabling further collaboration and improving their creative workflows.
This one-stop shop of services simplifies the Comic Relief creative team’s responsibilities, keeping them running and allowing them to focus on the most critical job of delivering their message. Further, the Comic Relief IT organization saves money since they don’t need to staff creative domain experts.
